You can expect your order within 2 working days (often within 1 working days). Delivery based on weight and is offered automatically only when available during the checkout procedure. All items are fully covered by insurance for loss and damage.
Europe and International
You can expect your order within 5 to 7 working days (depending on customs). Delivery based on weight and is offered automatically only when available during the checkout procedure. All items are fully covered by insurance for loss and damage.
All returns must be authorized by email first.
You have 14 days to return an item for a refund if you are not happy with it, after
this period we may add a re-
Please insure that you clearly state in all customs forms that the item is being returned for a refund...failure to do so will result in the item being returned back to you.
Items returned for a refund must be sent to us insured and be in a 'new/unworn” condition. Items returned will be fully checked before a refund is issued (excluding shipping).
Tabitha Simmons Ltd will refund the purchase price to you within 14 days of the receipt of returned goods (excluding shipping).
For the exchange of shoe sizes we will cover the cost for the first swap, and arrange for a courier to collect the goods where possible. Thereafter for any further size swaps, you will need to cover the postage costs.
We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely necessary in order to complete your transaction and order. It is important for you to protect against unauthorized access to your password and to your computer.
All charge backs are not accepted and will be perused by a recovery agency.